Terms And Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS RELATING TO YOUR USE OF THIS SITE CAREFULLY.
By using this site, you are deemed to have agreed to these terms and conditions of use. We reserve the right to modify them at any time. You should check these terms and conditions periodically for changes. By using this site after we post any changes to these terms and conditions, you agree to accept those changes, whether or not you have reviewed them. If, at any time, you choose not to accept these terms and conditions of use, please do not use this site.
Scope of Terms and Conditions
These terms and conditions apply to your use of all the sites and services owned or operated by Simply Opulent, Divaliscious, Inc. and affiliated companies, including companies controlled by Simply Opulent (collectively "we," "us" or "our"), including Divaliscious.weebly.com and any other site that we have owned or operated, do own and operate or may own or operate in the future (collectively, the "Sites"). Unless we say otherwise, all references to the Sites in these terms and conditions include all such sites. These terms and conditions do not apply to your use of unaffiliated sites to which any of the Sites only links.
Restrictions on Use of Materials
The contents of our Sites are protected by copyright and trademark laws and are the property of their owners. Unless we say otherwise, you may access the materials located within the Sites only for your personal use. This means you may Not download one copy of posted materials on a single computer for personal, noncommercial home use.
You may not modify, copy, publish, display, transmit, adapt or in any way exploit the content of the Sites. Only if you obtain prior written consent from us—and from all other entities with an interest in the relevant intellectual property—may you publish, display or commercially exploit any material from the Sites.
You must abide by all additional copyright notices or other restrictions contained in any of the Sites.
You may not use spiders, robots, data mining techniques or other automated devices or programs to catalog, download or otherwise reproduce, store or distribute content available on the Sites. You may not take any action to interfere with, or disrupt, the Sites, circumvent security measures or attempt to exceed the limited authorization and access granted to you under these terms and conditions.
Links
These terms and conditions apply only to the Sites and not to the sites of any other companies or organizations, including those to which any of the Sites may link. We are not responsible for the availability of any other site to which any of the Sites links. We do not endorse or take responsibility for the contents, advertising, products or other materials made available through any other site. Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, goods or services available on any other site.
Our hours are Monday through Friday 8 AM to 4 PM Pacific Time. We will have a few Saturday hours throughout the year.
PAYMENT METHODS ACCEPTED
We accept money orders, credit, charge and debit cards with the Visa, MasterCard, Discover or American Express logo. All payments must be in US dollars. Checks are no longer accepted.
CREDIT CARD REVERSALS
A notice for customers who pay by credit card then request the valid charge to be removed from their bill: If you pay for your order via credit card then that charge is refused through your card company a processing fee of $50 or 50% of the order total, whichever is greater, is added to the order total. Charge back notices are sent to merchants for many reasons. Your card issuing bank will allow you the opportunity to review and accept only the charges that are valid. If you choose to force a charge back then pay for the order via money order we still have a negative report on our merchant account. This negative image is not something we want so our fees are high for processing this problematic issue. We have found most people are willing to review their card statement along with our documentation when an issue arises. We do not want to accept payment by other method when we have incurred costs and a negative report, two items which have concrete expenses and unmeasurable liabilities. If excessive use of credit cards (along with the interest associated with carrying a balance on your card) is a problem for you, please use a money order/cashier's check to pay for your order. MINIMUM ORDER Technically, we do not have a minimum order. Yippee!! Go ahead and order what you need without worrying about meeting a silly minimum, please do be advised that we have a $5 minimum per form of payment. This is to prevent problems like an order that wants to put $50.00 on their Master card, $0.12 on their Visa, and $3.00 in cash. These types of orders are not easy to process and not cost effective either. Thank you for your assistance to make payment processing simple and efficient.
SHIPPING RATES
Shipping charges are based on the only HONEST policy we know. Shipping is based on the weight of your package. All carriers base their rates on the weight of a package and the distance it is traveling. We do the same. We don't charge shipping based on the dollar value of the merchandise you are buying. The ONLINE ORDERING will allow you to calculate the shipping charges for any order with a destination in the USA or Canada. All other countries must submit a shipping quote request.
ORDER ALTERATIONS AND CANCELLATIONS
Our new order processing system has made it impossible to alter an order, cancel an order, or change the shipping method after the order is submitted. The process moves so quickly that the order is probably in the warehouse for picking once you realize you forgot an item. We are no longer able to accept order alterations. If the you wish to cancel the order after the order has begun processing then a $35 cancellation fee will apply.
ORDER TRACKING
All orders submitted via Online Ordering and shipped through UPS will have an automatic email notification of the tracking number. Do not use the tracking form for requesting such information. The tracking form is ONLY for packages not delivered within a certain amount of time. Allow UPS 7 to 10 business days, and USPS 7 to 21 business days, to deliver your package. Canadian, AK and HI orders take longer than 48 contiguous state shipments and orders being shipped outside the US and Canada take the longest.
REFUSED SHIPMENTS
All shipments which are refused at the time of delivery will be issued an in-store credit for any item costs remaining after return shipping charges and 25% restocking fee are deducted. We will not issue a refund for the initial shipping charges and/or rush fees. Any additional transportation charges incurred due to the refusal will be charged to the customers account and/or credit card.
DAMAGES & SHORTAGES
All damage & missing item claims must be made within 2 business days of receipt of package. If your package was damaged in transit you must notify us within 2 business days so we can make a claim with the carrier.
Notification of damage or missing items after 2 days will require you to file a claim with the carrier on your behalf. We will provide all tracking numbers, receipts and shipping information for you to complete the claim paperwork.
We can not be responsible for missing item claims if you fail to contact us in a timely manner. Please check your package and contents carefully, marking the packing slip as each item is unpacked.
If we are able to file the claim for you we will ship a replacement as quickly as possible. Do not discard the damaged packaging in the event the carrier would like to inspect the box and contents. Damages are rare yet they do happen.
ADDRESS CORRECTION CHARGES
We request a "ship to" address. If this address is submitted incorrectly we will get billed by the carrier to correct the problem. Divaliscious / Simply Opulent must collect any additional charges billed to us regarding an incorrect address. Please review each step of your order and double check your triple checked addresses. The best time to avoid address correction charges is before the final submit button. Do not have the package rerouted by USPS or UPS, there will be an address correction bill sent to you. Failure to provide a suite or apartment number will also incur the address correction charge. Please help us by giving a complete address which includes company names, floors, apartment or suite numbers. Thank you!
Any packages returned to us due to an incomplete address on the order will be charged return shipping charges to get the package(s) back to Divaliscious / Simply Opulent, as well as additional shipping charges to re-ship the package. Outgoing and return shipping charges are not refundable for a returned package due to incomplete addresses.
Address correction fees are $20 per box in any Ground shipment, and $20 per box in any Air Shipment.
Repeated disregard for correct address submission will be charged $20 per box in the corrected shipment. The USPS or UPS driver may know you personally but orders should always be addressed completely and correctly, plan for the vacation driver.
UPS INTERCEPT CHARGES
If a package has left our facility and needs assistance using the UPS Intercept Service to reroute the package, change the address, or return the package to Simply Opulent /Simply Gorgeous Apparel, a $20 fee per box in the shipment will apply.
RETURNS
All sales are final. We do not accept returns for any reason. We want to guarantee our product quality to all our customers, therefore a return is not acceptable.
We Are Your One Stop Shop
By using this site, you are deemed to have agreed to these terms and conditions of use. We reserve the right to modify them at any time. You should check these terms and conditions periodically for changes. By using this site after we post any changes to these terms and conditions, you agree to accept those changes, whether or not you have reviewed them. If, at any time, you choose not to accept these terms and conditions of use, please do not use this site.
Scope of Terms and Conditions
These terms and conditions apply to your use of all the sites and services owned or operated by Simply Opulent, Divaliscious, Inc. and affiliated companies, including companies controlled by Simply Opulent (collectively "we," "us" or "our"), including Divaliscious.weebly.com and any other site that we have owned or operated, do own and operate or may own or operate in the future (collectively, the "Sites"). Unless we say otherwise, all references to the Sites in these terms and conditions include all such sites. These terms and conditions do not apply to your use of unaffiliated sites to which any of the Sites only links.
Restrictions on Use of Materials
The contents of our Sites are protected by copyright and trademark laws and are the property of their owners. Unless we say otherwise, you may access the materials located within the Sites only for your personal use. This means you may Not download one copy of posted materials on a single computer for personal, noncommercial home use.
You may not modify, copy, publish, display, transmit, adapt or in any way exploit the content of the Sites. Only if you obtain prior written consent from us—and from all other entities with an interest in the relevant intellectual property—may you publish, display or commercially exploit any material from the Sites.
You must abide by all additional copyright notices or other restrictions contained in any of the Sites.
You may not use spiders, robots, data mining techniques or other automated devices or programs to catalog, download or otherwise reproduce, store or distribute content available on the Sites. You may not take any action to interfere with, or disrupt, the Sites, circumvent security measures or attempt to exceed the limited authorization and access granted to you under these terms and conditions.
Links
These terms and conditions apply only to the Sites and not to the sites of any other companies or organizations, including those to which any of the Sites may link. We are not responsible for the availability of any other site to which any of the Sites links. We do not endorse or take responsibility for the contents, advertising, products or other materials made available through any other site. Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, goods or services available on any other site.
Our hours are Monday through Friday 8 AM to 4 PM Pacific Time. We will have a few Saturday hours throughout the year.
PAYMENT METHODS ACCEPTED
We accept money orders, credit, charge and debit cards with the Visa, MasterCard, Discover or American Express logo. All payments must be in US dollars. Checks are no longer accepted.
CREDIT CARD REVERSALS
A notice for customers who pay by credit card then request the valid charge to be removed from their bill: If you pay for your order via credit card then that charge is refused through your card company a processing fee of $50 or 50% of the order total, whichever is greater, is added to the order total. Charge back notices are sent to merchants for many reasons. Your card issuing bank will allow you the opportunity to review and accept only the charges that are valid. If you choose to force a charge back then pay for the order via money order we still have a negative report on our merchant account. This negative image is not something we want so our fees are high for processing this problematic issue. We have found most people are willing to review their card statement along with our documentation when an issue arises. We do not want to accept payment by other method when we have incurred costs and a negative report, two items which have concrete expenses and unmeasurable liabilities. If excessive use of credit cards (along with the interest associated with carrying a balance on your card) is a problem for you, please use a money order/cashier's check to pay for your order. MINIMUM ORDER Technically, we do not have a minimum order. Yippee!! Go ahead and order what you need without worrying about meeting a silly minimum, please do be advised that we have a $5 minimum per form of payment. This is to prevent problems like an order that wants to put $50.00 on their Master card, $0.12 on their Visa, and $3.00 in cash. These types of orders are not easy to process and not cost effective either. Thank you for your assistance to make payment processing simple and efficient.
SHIPPING RATES
Shipping charges are based on the only HONEST policy we know. Shipping is based on the weight of your package. All carriers base their rates on the weight of a package and the distance it is traveling. We do the same. We don't charge shipping based on the dollar value of the merchandise you are buying. The ONLINE ORDERING will allow you to calculate the shipping charges for any order with a destination in the USA or Canada. All other countries must submit a shipping quote request.
ORDER ALTERATIONS AND CANCELLATIONS
Our new order processing system has made it impossible to alter an order, cancel an order, or change the shipping method after the order is submitted. The process moves so quickly that the order is probably in the warehouse for picking once you realize you forgot an item. We are no longer able to accept order alterations. If the you wish to cancel the order after the order has begun processing then a $35 cancellation fee will apply.
ORDER TRACKING
All orders submitted via Online Ordering and shipped through UPS will have an automatic email notification of the tracking number. Do not use the tracking form for requesting such information. The tracking form is ONLY for packages not delivered within a certain amount of time. Allow UPS 7 to 10 business days, and USPS 7 to 21 business days, to deliver your package. Canadian, AK and HI orders take longer than 48 contiguous state shipments and orders being shipped outside the US and Canada take the longest.
REFUSED SHIPMENTS
All shipments which are refused at the time of delivery will be issued an in-store credit for any item costs remaining after return shipping charges and 25% restocking fee are deducted. We will not issue a refund for the initial shipping charges and/or rush fees. Any additional transportation charges incurred due to the refusal will be charged to the customers account and/or credit card.
DAMAGES & SHORTAGES
All damage & missing item claims must be made within 2 business days of receipt of package. If your package was damaged in transit you must notify us within 2 business days so we can make a claim with the carrier.
Notification of damage or missing items after 2 days will require you to file a claim with the carrier on your behalf. We will provide all tracking numbers, receipts and shipping information for you to complete the claim paperwork.
We can not be responsible for missing item claims if you fail to contact us in a timely manner. Please check your package and contents carefully, marking the packing slip as each item is unpacked.
If we are able to file the claim for you we will ship a replacement as quickly as possible. Do not discard the damaged packaging in the event the carrier would like to inspect the box and contents. Damages are rare yet they do happen.
ADDRESS CORRECTION CHARGES
We request a "ship to" address. If this address is submitted incorrectly we will get billed by the carrier to correct the problem. Divaliscious / Simply Opulent must collect any additional charges billed to us regarding an incorrect address. Please review each step of your order and double check your triple checked addresses. The best time to avoid address correction charges is before the final submit button. Do not have the package rerouted by USPS or UPS, there will be an address correction bill sent to you. Failure to provide a suite or apartment number will also incur the address correction charge. Please help us by giving a complete address which includes company names, floors, apartment or suite numbers. Thank you!
Any packages returned to us due to an incomplete address on the order will be charged return shipping charges to get the package(s) back to Divaliscious / Simply Opulent, as well as additional shipping charges to re-ship the package. Outgoing and return shipping charges are not refundable for a returned package due to incomplete addresses.
Address correction fees are $20 per box in any Ground shipment, and $20 per box in any Air Shipment.
Repeated disregard for correct address submission will be charged $20 per box in the corrected shipment. The USPS or UPS driver may know you personally but orders should always be addressed completely and correctly, plan for the vacation driver.
UPS INTERCEPT CHARGES
If a package has left our facility and needs assistance using the UPS Intercept Service to reroute the package, change the address, or return the package to Simply Opulent /Simply Gorgeous Apparel, a $20 fee per box in the shipment will apply.
RETURNS
All sales are final. We do not accept returns for any reason. We want to guarantee our product quality to all our customers, therefore a return is not acceptable.
We Are Your One Stop Shop